Events — Chat­bot Expert Talk

Chat­bot Expert Talk bei knooing

Was Chat­bots kön­nen und wie Sie davon pro­fi­tie­ren?

Besu­che uns bei unse­rem Chat­bot Expert Talk und nimm an der Dis­kus­si­on mit Exper­ten aus der knooing Com­mun­tiy über Trends und Mög­lich­kei­ten teil:

  • Chat­bots: Was sind Chat­bots und was erg­mög­li­chen die­se?
  • Chat­bots als Hilfs­mit­tel oder Ersatz des tra­di­tio­nel­len Kun­den­ser­vice?
  • Eigen­ent­wick­lung oder out-of-the-box Lösun­gen: Mög­lich­kei­ten und Risi­ken
  • Self-Service und Auto­ma­ti­sie­rung des Kun­den­ser­vice mit­tels Chat­bots?

Die Vor­trä­ge wer­den Bei­spie­le erfolg­rei­cher Inte­gra­tio­nen und Erfah­run­gen aus ers­ter Hand beinhal­ten. Sie haben die Mög­lich­keit mit Exper­ten zu spre­chen und Fra­gen zu stel­len.

Erkun­den Sie die Mög­lich­kei­ten für Ihr Busi­ness und las­sen Sie sich beim Net­wor­king am Ende der Ver­an­stal­tung inspi­rie­ren.

Agen­da

15:30 — 15:45 | Regis­tra­ti­on
15:45 — 15:55 | Wel­co­me and intro­duc­tions
15:55 — 16:10 | Chat­bots: What are they and what can they do? What are hybrid bots?
“What chat­bots are avail­ab­le? How can they best be used?

Esca­la­ti­on to live chat, buil­ding a con­ver­sa­tio­nal UI — what are the chal­len­ges that can ari­se?”

Prac­tical examp­les and use cases.

AI & NLP Tech­no­lo­gy Spe­cia­list for Online Self-Service & E-Commerce

From prac­tical expe­ri­ence: Sup­pliers report on their expe­ri­en­ces with Suc­cess Sto­ries and Les­sons Lear­ned. Ques­ti­ons wel­co­me at any time
16:10 — 16:35 | Bots as a mar­ke­ting and lead gene­ra­ti­on chan­nel
“Bots are often used as a way to impro­ve effi­ci­en­cy in custo­mer com­mu­ni­ca­ti­ons, but they can do so much more. Bots are a very effi­ci­ent tool when it comes to gene­ra­ting or esta­bli­shing new leads/customer con­tacts. With the bot frame­work deve­lo­ped by us in-house, the­se types of custo­mer rela­ti­ons­hips can be esta­blished sim­ply and sustain­ab­ly.”

Digi­tal agen­cy with 30 employees from Munich, focu­sing on stra­te­gy, UX/UI design and deve­lop­ment (pro­gramming).

16:35 — 17:00 | Arti­fi­ci­al Intel­li­gence (AI) and Natu­ral Lan­guage Pro­ces­sing (NLP) with chat­bots
“What is NLP & Machi­ne Learning, how do the­se two approa­ches dif­fer? What does Hybrid Learning mean? When is this approach pre­fera­ble over a key­word search”

AI & NLP Tech­no­lo­gy Spe­cia­list for Online Self-Service & E-Commerce

17:00 — 17:10 | Kafee­pau­se
17:10 — 17:35 | Self-service and auto­ma­ti­on of custo­mer ser­vice with con­ver­sa­tio­nal chat­bots
In a chat dia­lo­gue, it is pos­si­ble not only to pro­vi­de the custo­mer with the appro­pria­te ans­wer, but also to have the customer’s enqui­ry hand­led direct­ly by a bot. For examp­le, a ticket can be ope­ned up for ques­ti­ons such as “Whe­re is my order?”, “What is my account balan­ce?” or “I want to report a dama­ge situa­ti­on”.

Using the examp­le of a custo­mer expe­ri­ence plat­form and NLU tech­no­lo­gy, examp­le solu­ti­ons will be pre­sen­ted that also initia­te the context-based trans­fer to assisted live sup­port (chat/voice) or open up a video chat.

Resel­ler and inte­gra­tor of a US tech­no­lo­gy pro­vi­der of cross-channel custo­mer inter­ac­tion solu­ti­ons

Aus­blick in die (nahe) Zukunft

17:35 — 17:50 | Using Ale­xa in the enter­pri­se sec­tor
The num­ber of (Ger­man) Ale­xa skills has explo­ded, in par­ti­cu­lar sin­ce the launch of the Echo and Echo Dot. Many skills have also recei­ved bad ratings from frus­tra­ted users equal­ly as quick­ly. What has gone wrong with this deve­lop­ment and how can it be made bet­ter?

Lean Pro­duct Deve­lop­ment Agen­cy focu­sing on the deve­lop­ment of pro­to­ty­pes and MVPs, inter­ac­tive web app­li­ca­ti­ons and Ale­xa skills as well as con­sul­ting on inno­va­ti­on pro­ces­ses.

17:50 — 18:00 | Sum­ma­ry
What it is pos­si­ble to expect from chat­bots today?

To what extent will bots be able to under­ta­ke auto­ma­ted tasks in a call cent­re in the future?

And final­ly: What’s next? Deve­lop your own or look for a sui­ta­ble pro­vi­der?

Faci­li­ta­tor: Liliia Koryak, knooing

From 18:00 | Clo­se and net­wor­king over snacks & drinks

Expert speakers

Expe­ri­en­ced experts/providers selec­ted from the knooing Com­mu­ni­ty:

  • AI & NLP Tech­no­lo­gy Spe­cia­list for Online Self-Service & E-Commerce
  • Digi­tal agen­cy with 30 employees from Munich, focu­sing on stra­te­gy, UX/UI design and deve­lop­ment (pro­gramming). The spec­trum ran­ges from web pro­jects (web­sites or shop sys­tems) to apps and bots through to impro­ving online per­for­mance.
  • Resel­ler and inte­gra­tor of a US tech­no­lo­gy pro­vi­der of cross-channel custo­mer inter­ac­tion solu­ti­ons Activa­te in the spe­cia­list field of auto­ma­ted messenger/text inter­ac­tion (chat­bots) with Natu­ral Lan­guage Under­stan­ding (NLU) sin­ce 2016.
  • Lean Pro­duct Deve­lop­ment Agen­cy focu­sing on the deve­lop­ment of pro­to­ty­pes and MVPs, inter­ac­tive web app­li­ca­ti­ons and Ale­xa skills as well as con­sul­ting on inno­va­ti­on pro­ces­ses.

Aimed at

IT, custo­mer ser­vice and mar­ke­ting mana­gers, inter­nal orga­ni­sa­tio­nal con­sul­tants and other inte­rested par­ties

 

Par­ti­ci­pa­ti­on

Free of char­ge for IT users

Regis­ter by Wed­nes­day, 12 July 2017 here.

 

Faci­li­ta­tor

Liliia Koryak, knooing

For any ques­ti­ons or sug­ges­ti­ons, plea­se feel free to con­tact Liliia Koryak at liliia.koryak@knooing.de or on 0152 22770933.

We look for­ward to mee­ting you!